Finality, Revisions & Refunds
Last updated June 09, 2026
We believe in being upfront about money and process. No fine print games. This page explains exactly how InHaus (operated by Eklund Haus LLC) handles deposits, revisions, and what "done" means, so there are no surprises before you sign.
Deposits are non-refundable
Every project starts with a 50% deposit before any work begins. That deposit is non-refundable. It covers the part of the work that happens before you ever see a finished page: discovery, strategy, content review, and the initial build. That investment is real whether or not the project runs all the way to launch, which is why we can't return it.
What "done" actually means
A project is complete when every page in your signed scope is built and working, your two revision rounds are used or waived, the site passes our quality review, and we've presented the final site to you for approval. Completion is based on the work matching the agreed scope, not on changing your mind about a creative decision after it's approved.
Two revision rounds, then change orders
Every build includes two structured revision rounds. A round is one consolidated set of feedback, handled in a single pass. Scattered requests across texts, calls, and emails don't each count as a separate round. Anything beyond those two rounds, or anything outside the original scope (new pages, a new design direction, added features, layout redesigns, or changes after final approval), is a change order billed at our hourly rate. We always quote it and get your written okay before starting.
Silence counts as approval
After we deliver the final site, you have 5 business days to approve it or send one consolidated round of feedback. If we don't hear from you in that window, the project is considered approved and complete, and final payment is due. We won't hold your launch hostage waiting on a reply.
Final payment before launch
The remaining 50% is due once you approve the completed site, before it goes live. We don't publish to your live domain until final payment clears. Holding back payment doesn't earn extra revisions or features beyond the agreed scope.
Bugs vs. changes
We stand behind our work with a 30-day post-launch bug warranty. A bug is something that doesn't work the way your scope says it should. A change of preference after approval, a feature that was never in scope, or an issue caused by a third-party tool is not a bug. Confirmed bugs in the warranty window are fixed at no charge.
If you cancel
You can walk away at any time. If you cancel, the deposit is forfeited, and any completed work beyond what the deposit covered is invoiced and due. We'll hand over all completed work files once final payment is received.
You own it once it's paid
The website, copy, and design we deliver become yours once final payment is received in full. Until then, the work product belongs to InHaus.
Questions about any of this before you sign? Email us at hello@inhaus.build. We're happy to walk through it.
This page is a plain-English summary of the terms in your signed InHaus Project Agreement. The signed agreement is the binding document.